Client Satisfaction

Direct Access, Inc. recognizes that customers are one of our greatest assets. Without them, we are nothing. If our customers are not happy, we fail as a business. The satisfaction of our customers is high priority and we take a number of steps to ensure that they are happy with the service they receive and that we make every effort to meet and/or exceed their expectations.

Our employees are another prime resource. We strive to create a work culture that emphasizes education, stability and excellence.

Here are just a few of the things that we do to accomplish these goals:

  • Provide ongoing education for all staff in the areas of customer service, privacy practices and critical thinking
  • Utilize multiple levels of security to protect customers’ assets and to ensure the safety of our staff
  • Seek out feedback and input from our employees who are the best source of information regarding our customers’ needs and expectations
  • We use the 5S methodology in all areas of our business: Sort, Set in Order, Shine, Standardize and Sustain.
  • Create and foster mutually satisfying relationships with both carriers and customers
  • Seeking out and implementing the latest advancements in logistics management and solutions
  • Evaluate process and create solutions by using data obtained from KPIs.
  • Continually evaluate our methods and practices to maintain our position as a top industry leader

Our philosophy includes 3 main ideas to help us meet customer needs and continue to be successful: to evaluate and improve of existing processes non-stop, to cultivate relationships (employees, customers, vendors), and to make use of the latest technology available to our industry.


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Customer Support

Hours of Operation: Monday - Friday,
8am to 5pm (PST)

Toll free number: (800) 761-6355

At Direct Access, Inc. customer service and support is given the highest priority. Our staff receives comprehensive and ongoing training to ensure they provide the very best in service and performance to our customers. In the event you need to contact our support staff, please give us a call us or e-mail us.

© 2009 - 2017 Direct Access, Inc. All rights reserved.