Superior Service And Support

Our customers are the backbone of our business. By ensuring our customers are happy and satisfied, we can not only count on their return business, but also can expect to increase our business due to word of mouth referrals and recommendations.

We put a lot of time and finances into our customer service department. Our staff is well-trained and they continue to receive ongoing education throughout their employment. We invest heavily in our customer service to give our customers the very best.

Each client is assigned two representatives to handle their needs. These reps become familiar with your wants and needs and they learn how to anticipate what they are and provide them before you can even ask. They act as extensions of your own company, putting your priorities first.

Our customer service staff is available during all shipping hours for you convenience. You have the option of contacting your reps by phone, e-mail or via an online support ticket. The support ticket is the most effective means of communication for our clients. Everything is maintained via an electronic record and representatives are able to quickly act on your requests and provide you a solution in promptly.


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Customer Support

Hours of Operation: Monday - Friday,
8am to 5pm (PST)

Toll free number: (800) 761-6355

At Direct Access, Inc. customer service and support is given the highest priority. Our staff receives comprehensive and ongoing training to ensure they provide the very best in service and performance to our customers. In the event you need to contact our support staff, please give us a call us or e-mail us.

© 2009 - 2017 Direct Access, Inc. All rights reserved.