Order Management

Direct Access, Inc. stakes our reputation on our customer service. Our staff is trained in a variety of service skills and their training is ongoing. They are taught to be proactive and anticipate the needs of our customers. Our approaches are innovative and intuitive. We pride ourselves in having solutions to issues you haven’t yet encountered. Not only does this minimize delays and stress, but also allows us to prevent them from happening in the first place

Our customer service representatives cultivate relationships with our clients and these partnerships allow them to work hand in hand, seamlessly provided support and service to our customer base.

Work Flow And Notifications

When an order is received in our offices, our staff goes into action. Each order is given the same level of importance and attention.

To ensure the fastest processing, we encourage our clients to use the EDI interface. Though this is the preferred method, customers can also choose from the following order submission methods:

  • E-mail
  • Phone
  • Fax

Consolidation

It is logical to assume that the less packages you have, the less expensive your shipping costs will be. This assumption is correct. That is why at Direct Access, Inc., we take the initiative to consolidate your packages prior to reshipping them out to you. This saves you money and decreases the chances of having some of your orders lost in transit.

Our shipping clerks are considered the best in the industry. They know how to safely and securely package items to minimize damage and breakage.

In addition to package consolidation, we also save our customers money through our vast network of carriers. These carriers include the biggest names in the business and because of our years of work with them, we get great rates that we pass on to our clients.

Allocations

When it comes to filling your customers’ orders, your word is law. You provide us with detailed instructions about how you prefer your orders handled and our staff takes care of the rest.

Our shipping clerks are diligent and experienced in the most effective packaging and shipping methods. The goals are to minimize damage and ensure timely deliveries. In addition, to fulfilling orders, our staff is constantly monitoring inventory levels and you will be immediately notified of any impending shortages or spoilage issues.

Pro-Active Approach

Even with the best laid plans, things can happen. Our staff maintains vigilance in regards to product inventory levels but sometimes we may be caught short. This is where our advance protocols come into play. With input from our customers, we devise a set of protocols to activate when certain situations occur such as, low inventory levels. If and when such a scenario occurs, our staff is trained to implement those specific protocols immediately. This does a few things. One is that there is no last minute scrambling and confusion when trying to fill orders. You have put substitution protocols in place for events such as this and our staff makes those substitutions so that order go out with minimal delays. Secondly, your customers remain happy and satisfied because they still receive their orders. And thirdly, you are saved the stress and anxiety of having to come up with a plan B on the fly. Your plan B is already in place and activated before you know it.

Transportation Management Sytem (TMS)

Communication is the cornerstone of a successful logistics operation. TMS allows for a seamless flow of data between us, you and the carrier. Everyone has access to the same information which is provided in a real-time scenario which allows everyone to stay in the loop and know exactly what the status of each shipment is at any given time. It also allows to schedule adjustments based on early arrivals or delays. No one is caught off guard and everything can continue to run smoothly and efficiently.

The TMS shipment allows for tracking of each delivery from the time it is received into the system, through its delivery route and finally its arrival for delivery at the intended location.

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Customer Support


Hours of Operation: Monday - Friday,
8am to 5pm (PST)

Toll free number: (800) 761-6355

At Direct Access, Inc. customer service and support is given the highest priority. Our staff receives comprehensive and ongoing training to ensure they provide the very best in service and performance to our customers. In the event you need to contact our support staff, please give us a call us or e-mail us.

© 2009 - 2017 Direct Access, Inc. All rights reserved.
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