Services Overview

A Rundown Of Our Value Added Services

Here is a list and quick description of our Value Added Services that we provide as enhancements to our standard service menu:

Order Handling – We aspire to a quick turnaround time for handling of incoming orders. Our goal is to be as quick and efficient as possible with minimal errors and delays in outgoing shipments

Customer Service – Highly trained representatives are responsive to your needs and inquiries. All incoming requests are immediately assigned and quick resolutions are the main goal

Product Customization – Our staff can reconfigure product based on your instructions and custom labels can be created for any new product they create. We also offer product assembly as required for resale of your product

Quality Control – Inspections are a large part of our operations. Incoming shipments are checked for damage, inventory is inspected for spoilage and even our trailers are inspected routinely for potential safety issues

Consults – We offer a range of consultation services from new space acquisitions and price negotiations, freight brokerage services, floor plans and technical and computer issues related to our interface with EDI and TMS


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Customer Support

Hours of Operation: Monday - Friday,
8am to 5pm (PST)

Toll free number: (800) 761-6355

At Direct Access, Inc. customer service and support is given the highest priority. Our staff receives comprehensive and ongoing training to ensure they provide the very best in service and performance to our customers. In the event you need to contact our support staff, please give us a call us or e-mail us.

© 2009 - 2017 Direct Access, Inc. All rights reserved.